1. General Information

Bigstore 360 is an e-commerce marketplace engaged in the sale, sourcing, manufacturing, merchandising and/or export of a diverse range of products, including:

• Indian traditional handicrafts
• Imitation and artificial jewellery
• German silver products
• Home décor and lifestyle products
• Kitchen and dining products
• Handcrafted glycerin soaps
• Ayurvedic products
• Natural and herbal wellness products
• Skin-care products
• Body-care products
• Hair-care products
• Other lifestyle, personal-care and wellness products

The information displayed on this website is provided for general informational, shopping and product-reference purposes.

While we make reasonable efforts to keep information accurate and current, we do not warrant that every piece of information will always be complete, accurate, current or error-free.

2. Product Information

We make reasonable efforts to describe products accurately, including their:

• Names
• Features
• Specifications
• Materials
• Sizes
• Colours
• Weight
• Quantity
• Images
• Packaging
• Usage information

Minor variations may occur due to manufacturing processes, handmade craftsmanship, natural materials, screen settings, photography, lighting, batch variations, packaging changes, measurement tolerances or product design updates.

3. Product Images

Product photographs displayed on Bigstore 360 are intended to provide a visual representation of the product.

Actual products may differ slightly from photographs due to lighting conditions, photography techniques, camera settings, monitor or mobile-screen settings, colour reproduction, product scale, manufacturing variations or changes in packaging.

4. Handmade and Artisan Products

Many products offered by Bigstore 360 may involve traditional, handmade or semi-handmade manufacturing processes.

As a result, no two handmade products may be perfectly identical.

Natural differences in:

• Colour
• Shape
• Texture
• Finish
• Pattern
• Size
• Minor surface characteristics

may occur and should not automatically be considered manufacturing defects.

5. Ayurvedic, Natural and Herbal Products

Bigstore 360 may offer Ayurvedic, natural, herbal, personal-care and wellness products.

Information provided about such products is intended primarily for product information and general consumer awareness and should not be interpreted as:

• Medical advice
• Diagnosis
• Treatment
• Prescription
• Medical consultation
• Guaranteed therapeutic outcome
• A substitute for advice from a qualified healthcare professional

6. No Guarantee of Health or Wellness Results

Individual responses to skincare, body-care, hair-care, herbal, Ayurvedic and wellness products may differ.

Bigstore 360 does not guarantee that a particular product will:

• Cure a disease
• Prevent a disease
• Treat a medical condition
• Produce a particular cosmetic result
• Produce a particular wellness result
• Produce identical results for every customer

7. Ingredients and Allergies

Customers are responsible for reviewing ingredients and product information before use.

If you have known allergies or sensitivities, carefully check the ingredient list and applicable warnings.

Discontinue use and seek appropriate professional assistance if you experience an adverse reaction or unexpected symptoms.

8. Jewellery Disclaimer

Artificial, imitation and German silver jewellery may have different characteristics depending on the product.

Customers should carefully review:

• Materials
• Plating
• Finish
• Size
• Weight
• Care instructions
• Other specifications

Unless expressly stated, imitation or artificial jewellery should not be represented as solid precious-metal jewellery or genuine precious stones.

9. Home Décor and Kitchen Products

Customers should carefully review product dimensions, material, capacity, weight, usage instructions and product-specific specifications.

Not every decorative product is intended for food preparation, direct food contact, heating, cooking or other specialised uses.

Customers should use products only for their intended purpose and according to applicable instructions.

10. Soap and Personal-Care Products

Handcrafted glycerin soaps and other personal-care products may contain ingredients to which certain individuals may be sensitive.

Customers should read:

• Ingredients
• Directions for use
• Warnings
• Storage instructions
• Product-specific precautions

No guarantee is provided that a personal-care product will be suitable for every individual's skin or hair type.

11. Prices and Product Availability

We make reasonable efforts to maintain accurate prices and stock information.

However, prices, discounts, offers and availability may change without prior notice, subject to applicable law.

Information may occasionally contain:

• Typographical errors
• Pricing errors
• Stock errors
• Technical errors
• Promotional errors
• Incorrect product information

12. Discounts, Offers and Promotions

Promotional offers, discounts, coupon codes, cashback, free-shipping offers and other promotional benefits may be subject to specific eligibility conditions, validity periods, product exclusions, minimum order values, usage limits and stock availability.

Bigstore 360 reserves the right to withdraw, modify or discontinue promotional offers in accordance with applicable law.

13. Website Availability

We endeavour to keep the website available and functioning properly. However, we do not guarantee that the website will always be:

• Available
• Uninterrupted
• Error-free
• Secure
• Free from viruses or harmful components
• Compatible with every device or browser

14. Third-Party Services

Bigstore 360 may use third-party service providers for:

• Payment processing
• Logistics and delivery
• Website hosting
• Analytics
• Marketing
• Communication
• Customer support
• Fraud prevention
• Technology infrastructure

Third-party services may operate under their own terms and privacy policies.

15. Payment Disclaimer

Payments may be processed through authorised third-party payment gateways.

Bigstore 360 does not ordinarily request customers to disclose sensitive payment credentials such as:

• ATM PIN
• UPI PIN
• Internet banking passwords
• OTP
• Other confidential authentication credentials

16. Fraudulent Communications

Customers should be alert to fraudulent calls, emails, SMS messages, WhatsApp messages, social-media accounts or websites falsely claiming to represent Bigstore 360.

If you suspect fraud or impersonation, contact us immediately through the official contact details published on our website.

17. Shipping and Delivery

Estimated delivery dates or timeframes displayed on the website are indicative unless expressly stated otherwise.

Delivery may be affected by:

• Weather
• Natural disasters
• Transportation disruptions
• Courier delays
• Public holidays
• Remote locations
• Incorrect addresses
• Government restrictions
• Other circumstances beyond reasonable control

18. International Orders and Exports

Where international sales or exports are offered, orders may be subject to customs duties, import taxes, local taxes, customs clearance, import restrictions and country-specific regulations.

Customers are responsible for understanding import requirements applicable in their destination country.

19. External Links

Our website may contain links to third-party websites, applications, social-media pages or other online resources.

Bigstore 360 does not necessarily endorse or control the content, availability, security or privacy practices of third-party websites.

20. User Reviews and Content

Customers may have opportunities to submit reviews, ratings, comments, photographs, testimonials, feedback or other content.

Users are responsible for ensuring that submitted content:

• Is truthful and accurate
• Does not violate applicable law
• Does not infringe third-party rights
• Does not contain unlawful or defamatory material
• Does not contain another person's private information without lawful authority
• Does not contain malicious software

21. Intellectual Property

Unless otherwise stated, website content including brand names, logos, text, product descriptions, graphics, photographs, videos, designs, layouts, icons, software and website design may be owned by or licensed to Bigstore 360.

Unauthorised copying, reproduction, modification, distribution, republication or commercial use is prohibited except where permitted by law or with prior written permission.

22. Accuracy of Content

We make reasonable efforts to provide useful and accurate information. Nevertheless, errors may occasionally occur.

Bigstore 360 does not warrant that all website content will always be complete, accurate, current, error-free or suitable for every individual purpose.

23. No Professional Advice

Information published on Bigstore 360 should not be considered professional advice unless expressly identified as such.

This includes information relating to health, Ayurveda, herbal products, skincare, hair care, nutrition, wellness, lifestyle, product usage, legal matters, financial matters or other specialised subjects.

For professional advice, customers should consult an appropriately qualified professional.

24. Limitation of Liability

To the maximum extent permitted by applicable law, Bigstore 360 shall not be responsible for indirect, incidental, special, consequential or punitive losses arising from the use of the website or reliance on information available through the website.

25. Customer Responsibility

Customers are responsible for:

• Providing accurate information
• Reviewing product descriptions
• Checking sizes and specifications
• Following product instructions
• Reviewing warnings and precautions
• Maintaining account security
• Using products appropriately
• Checking product suitability
• Complying with applicable laws

26. Indemnification

To the extent permitted by applicable law, a user may be responsible for losses or claims arising from the user's violation of applicable law, website policies, misuse of the website, fraudulent activity, infringement of third-party rights or breach of applicable terms.

27. Data and Privacy

Bigstore 360 may collect and process personal information in accordance with its Privacy Policy and applicable data-protection laws.

Users should read the Privacy Policy before using the website.

28. Consumer Rights

Nothing in this Disclaimer is intended to remove, restrict or unlawfully waive any consumer right available under applicable Indian law.

Where there is any conflict between this Disclaimer and a mandatory statutory consumer protection, the applicable law shall prevail.

29. Force Majeure

Bigstore 360 shall not be responsible for delays, interruptions or failure to perform obligations to the extent caused by circumstances beyond its reasonable control, including:

• Natural disasters
• Floods
• Earthquakes
• Fire
• Epidemics or pandemics
• War
• Terrorism
• Civil unrest
• Government restrictions
• Strikes
• Transportation disruptions
• Internet outages
• Cyber incidents
• Power failures
• Supply-chain disruptions

30. Security and Cyber Risks

We take reasonable measures to protect our website and systems. However, no online system can be guaranteed to be completely secure.

Users acknowledge that internet communications may involve risks including:

• Malware
• Phishing
• Hacking
• Data interception
• Unauthorised access
• Other cybersecurity threats

31. Suspension or Termination of Access

Bigstore 360 may restrict, suspend or terminate access to the website or an account where reasonably necessary, including cases involving:

• Fraud
• Abuse
• Security threats
• Violation of website policies
• Illegal activity
• Misuse of the platform

32. Changes to This Disclaimer

Bigstore 360 may modify this Disclaimer from time to time to reflect changes in our business, products, technology, applicable laws, regulatory requirements or our policies.

The revised Disclaimer will be published on this website with an updated “Last Updated” date.

33. Severability

If any provision of this Disclaimer is determined to be invalid, unlawful or unenforceable, the remaining provisions shall continue to apply to the maximum extent permitted by law.

34. Governing Law

This Disclaimer shall be governed by and interpreted in accordance with the laws of India.

Any dispute shall be subject to the jurisdiction of competent courts and authorities, subject to applicable law and mandatory consumer-protection rights.

35. Entire Policy Framework

This Disclaimer should be read together with:

• Privacy Policy
• Terms & Conditions
• Shipping Policy
• Cancellation & Refund Policy
• Return / Replacement Policy
• Cookie Policy, where applicable
• Intellectual Property Policy, where applicable