1 Order Processing

After you successfully place an order, we will process it subject to:

• Successful payment or confirmation of the selected payment method;
• Product availability;
• Accurate shipping information;
• Verification requirements, where applicable; and
• Other applicable order conditions.

Once your order has been successfully processed, we will prepare it for dispatch.

You may receive an order confirmation through email, SMS, WhatsApp or other available communication channels.

Order confirmation does not necessarily mean that the order has been dispatched.

2 Order Processing Time

Orders are generally processed within:

Processing time may vary depending on:

• Product availability;
• Product category;
• Customisation, if offered;
• Order quantity;
• Seller/warehouse location;
• Seasonal demand;
• Public holidays;
• Promotional periods;
• Quality checks;
• Packaging requirements; and
• Other operational circumstances.

Orders placed on Sundays or public holidays may begin processing on the next business day.

For products requiring additional preparation, the estimated processing time will be communicated where reasonably possible.

3 Shipping and Delivery Time

After dispatch, estimated delivery generally depends on the destination, courier service, product category and other logistical factors.

The above timeframes are estimates and are not guaranteed delivery dates unless expressly stated otherwise.

Actual delivery may take longer because of circumstances beyond our reasonable control.

4 Shipping Charges

Applicable shipping charges will be displayed during checkout or otherwise communicated before completion of the purchase, wherever required.

Shipping charges may depend upon:

• Delivery location;
• Product weight;
• Package dimensions;
• Number of products;
• Delivery service selected;
• Order value;
• Promotional offers;
• International destination; and
• Other applicable factors.

Where free shipping is offered, the applicable terms, minimum order value, product exclusions or geographical restrictions will be clearly specified.

5Delivery Locations

Bigstore 360 may deliver products to eligible addresses across India, subject to courier availability and product-specific restrictions.

Delivery may be available to:

• Residential addresses;
• Business addresses;
• Offices;
• Eligible institutions;
• Selected remote locations; and
• Other serviceable addresses.

Certain products or locations may have delivery restrictions because of:

• Product characteristics;
• Courier restrictions;
• Government regulations;
• Geographic limitations;
• Security restrictions;
• Remote-area limitations;
• Natural disasters; or
• Other logistical circumstances.

6PIN Code Serviceability

Customers are responsible for providing a complete and accurate delivery address, including:

• Full name;
• House/Flat/Shop number;
• Building/Society name;
• Street/Locality;
• City;
• State;
• PIN code;
• Country; and
• Contact telephone number.

Delivery may not be possible where the address or PIN code is incorrect, incomplete, inaccessible or outside the courier's service area.

7Shipping Partners

Bigstore 360 may use recognised third-party courier, logistics and transportation providers to deliver orders.

Depending on the destination and product, we may use one or more delivery partners.

8Tracking Your Order

Once your order is dispatched, we may provide a tracking number or tracking link where available.

Customers can use the tracking information to monitor shipment status.

Tracking information may take some time to become active after dispatch.

9Delivery Attempts

The courier partner may make one or more delivery attempts at the registered address.

Customers should ensure that:

• Someone is available to receive the shipment where required;
• The provided telephone number is reachable;
• Delivery instructions are accurate; and
• The address is accessible.

10Authentication / Delivery Confirmation

Depending on the product, courier or payment method, delivery may require:

• Signature;
• OTP verification;
• Identity confirmation;
• Order confirmation; or
• Other reasonable delivery verification.

11Cash on Delivery

Where Cash on Delivery (“COD”) is offered, availability may depend upon delivery location, order value, product category, customer history, courier availability and other applicable conditions.

COD may not be available for every product, PIN code or order. Any COD charges, if applicable, will be disclosed before order confirmation.

12Prepaid Orders

For prepaid orders, the order will generally be processed after successful confirmation of payment.

If payment is debited but the order is not successfully created or confirmed, customers should contact Bigstore 360 with the relevant transaction information.

13Partial Shipments

Where an order contains multiple products, Bigstore 360 may dispatch products separately depending on warehouse location, product availability, seller location, packaging requirements or logistics arrangements.

Customers may therefore receive multiple shipments for a single order.

14Pre-Order / Out-of-Stock Products

Products identified as pre-order, made-to-order, temporarily unavailable or back-ordered may have different processing and delivery timelines.

15Handmade and Artisan Products

Certain Bigstore 360 products may be handmade, handcrafted or produced using traditional manufacturing methods.

Such products may require additional time for manufacturing, finishing, quality inspection, packaging or dispatch preparation.

16Delivery Delays

Although we make reasonable efforts to meet estimated delivery timelines, delays may occur because of:

• Courier delays;
• Weather conditions;
• Floods;
• Earthquakes;
• Natural disasters;
• Traffic disruptions;
• Transportation issues;
• Strikes;
• Public holidays;
• Festivals;
• Government restrictions;
• Customs clearance;
• Incorrect address;
• Customer unavailability;
• Remote delivery locations;
• High order volumes;
• Technical problems;
• Supply-chain disruptions; or
• Other circumstances beyond our reasonable control.

We will make reasonable efforts to assist customers where a shipment is delayed.

17Force Majeure

Bigstore 360 will not be responsible for delays caused by circumstances beyond our reasonable control, including natural disasters, fire, flood, war, civil disturbance, government restrictions, transportation failure, power outages, cybersecurity incidents, supply-chain disruptions or other extraordinary circumstances.

18Damaged Package at Delivery

Customers are encouraged to inspect the outer packaging at the time of delivery where reasonably possible.

If a package appears open, severely damaged, tampered with, wet or torn:

1. Take photographs/videos of the package;
2. Note the condition of the shipment;
3. Report the issue to the delivery personnel where appropriate; and
4. Contact Bigstore 360 customer support as soon as reasonably possible.

Do not discard the original packaging until the matter has been resolved.

19Damaged Product After Delivery

If a product is received damaged, customers should notify Bigstore 360 within:

The customer may be requested to provide:

• Order number;
• Photographs;
• Unboxing video, where available;
• Images of the shipping package;
• Product images;
• Description of the problem; and
• Other reasonable information necessary to investigate the claim.

20Wrong Product / Missing Product

If you receive a wrong product, incorrect size/variant, missing item, incorrect quantity or a materially different product from the product ordered, please contact Bigstore 360 customer support promptly.

Where the claim is verified, the appropriate remedy may include replacement, return, refund or another remedy available under applicable law and our policies.

21Product Not Received but Marked Delivered

If tracking indicates that an order has been delivered but you have not received it, please contact us promptly.

We may coordinate with the relevant courier partner to investigate the shipment.

22Lost Shipments

If a shipment is confirmed as lost during transit, Bigstore 360 will take reasonable steps to investigate the matter with the logistics provider.

Subject to applicable law and the circumstances of the order, the available remedy may include replacement, refund or another appropriate resolution.

23Returned / Undelivered Shipments

An order may be returned if:

• The address is incorrect;
• The PIN code is incorrect;
• The customer is unavailable after applicable delivery attempts;
• The customer refuses delivery;
• The address is inaccessible;
• The customer does not respond to delivery attempts; or
• Delivery is otherwise unsuccessful.

24Change of Delivery Address

Customers should verify their shipping address before placing an order.

A request to change the delivery address after order placement may be accepted only if the order has not been dispatched, the new address is serviceable and the change can technically be made.

25Cancellation Before Dispatch

Orders may be eligible for cancellation before dispatch subject to the applicable Cancellation & Refund Policy.

Some products may not be cancellable after a particular stage of processing.

26Returns and Replacements

Shipping and delivery are closely connected with returns and replacements.

For information regarding eligible returns, replacement, refunds, cancellation, return shipping charges and non-returnable products, please refer to the Cancellation, Return & Refund Policy available on the Bigstore 360 website.

27Shipping Charges for Returns

Where a return is approved, responsibility for return shipping costs will depend on the reason for return, product category, applicable return policy, seller terms, promotional terms and applicable law.

28International Shipping

Where international shipping is offered, delivery may be subject to destination-country laws, import restrictions, customs clearance, customs duties, local taxes, documentation, product-specific restrictions and carrier requirements.

29Customs and Import Duties

For international orders, customs authorities may inspect shipments. Such inspection may cause delays.

Any customs duty, import tax, brokerage charge, clearance fee or other destination-country charge may be payable by the customer unless expressly stated otherwise.

30International Shipping Restrictions

Certain products may be restricted from international shipment because of customs rules, import restrictions, product regulations, courier restrictions, destination-country laws, packaging requirements or other applicable requirements.

31Packaging

We make reasonable efforts to package products appropriately according to their size, material, fragility, weight, shape and nature.

Packaging methods may differ by product category.

32Environmentally Responsible Packaging

Where reasonably practical, Bigstore 360 may use recyclable, reusable or reduced packaging materials.

Our primary objective is to ensure that products reach customers safely and securely.

33Multiple Orders

If a customer places multiple separate orders, those orders may be shipped separately even if they are placed on the same day.

Separate shipping charges may apply where applicable.

34Bulk and Wholesale Orders

Bulk, wholesale, corporate or export orders may be subject to separate processing timelines, packaging arrangements, freight charges, delivery schedules, payment terms and shipping conditions.

35Shipping of Personal-Care and Wellness Products

Products such as handcrafted soaps, skincare, body-care, hair-care, Ayurvedic, natural and herbal wellness products may have product-specific transportation, storage or handling requirements.

Customers should follow all applicable product labels, storage instructions, usage instructions, expiry/best-before information and safety warnings.

36Delivery of Fragile Products

Certain handicrafts, home décor, jewellery, glass-like or delicate products may require special handling.

Despite reasonable packaging precautions, minor packaging marks may occasionally occur during transportation.

37Delivery to Remote Areas

Deliveries to remote, rural, hilly, island or otherwise difficult-to-service locations may require additional time.

Additional shipping charges may apply where disclosed and permitted.

38Public Holidays and Festival Periods

Delivery and processing may take longer during national holidays, state holidays, major Indian festivals, sale events, promotional campaigns, peak shopping periods and other high-demand periods.

39Delivery Time is an Estimate

Unless expressly stated otherwise, all delivery timeframes shown on the website are estimates.

40Customer Responsibilities

Customers are responsible for:

• Providing accurate delivery information;
• Providing a valid mobile number;
• Monitoring tracking information;
• Being available for delivery where necessary;
• Checking the package upon receipt;
• Following product instructions;
• Reporting shipping problems promptly; and
• Keeping order and delivery records where appropriate.

41Shipping Communications

We may communicate shipping and delivery information through:

• Email;
• SMS;
• Telephone;
• WhatsApp;
• Website notifications;
• Courier notifications; or
• Other available communication channels.

Transactional delivery communications may continue even if the customer has opted out of promotional communications.

42Shipping Fraud Warning

43Customer Support for Shipping Issues

For questions concerning order status, dispatch, tracking, delivery delays, damaged shipments, wrong products, missing products, undelivered orders or other shipping concerns, please contact:

44Grievance Redressal

For complaints relating to shipping, delivery, cancellation, returns, refunds or other e-commerce matters, customers may contact our designated grievance contact:

45Consumer Rights

Nothing in this Shipping Policy is intended to limit, exclude or waive any statutory consumer rights or remedies available under applicable Indian law.

Bigstore 360 aims to provide fair and transparent delivery terms consistent with applicable e-commerce and consumer-protection requirements.

46Governing Law

This Shipping Policy shall be governed by and interpreted in accordance with the laws of India.

Any dispute relating to this Shipping Policy shall be subject to the jurisdiction of competent courts and authorities, subject to applicable law and mandatory consumer rights.

47Changes to This Shipping Policy

Bigstore 360 may update this Shipping Policy from time to time to reflect changes in shipping arrangements, courier partners, delivery locations, business operations, applicable law, regulatory requirements or customer service improvements.

The latest version will be published on this website with an updated “Last Updated” date.

48Severability

If any provision of this Shipping Policy is held to be invalid, unlawful or unenforceable, the remaining provisions will continue to apply to the maximum extent permitted by law.

49Contact Details