Bigstore 360 is an e-commerce business engaged in the sale and/or distribution of products including, but not limited to:

• Indian traditional handicrafts
• Imitation and artificial jewellery
• German silver products
• Home décor and lifestyle products
• Kitchen and dining products
• Handcrafted soaps
• Ayurvedic, natural and herbal products
• Skin care products
• Body care products
• Hair care products
• Other lifestyle, wellness, traditional and consumer products

Bigstore 360 has experience in manufacturing, sourcing, merchandising, exporting and selling products through online and offline channels.

Where applicable, the Platform may operate under an inventory model, marketplace model, or a combination of business models. Applicable seller information shall be displayed wherever legally required.

By using the Platform, you represent and confirm that:

1. You have the legal capacity to enter into a binding contract under applicable law.
2. The information provided by you is accurate, complete and current.
3. You will use the Platform only for lawful purposes.
4. You will comply with these Terms and all applicable laws and regulations.
5. You will not use the Platform for fraudulent, abusive, unlawful or unauthorised activities.

If you are using the Platform on behalf of a company, organisation or other legal entity, you confirm that you have authority to bind that entity to these Terms.

Bigstore 360 reserves the right to modify, update or revise these Terms from time to time.

Changes may be made to reflect:

• Changes in applicable laws or regulations
• Changes in our products or services
• Changes in payment, shipping or return procedures
• Changes in technology or security requirements
• Changes in business practices
• Regulatory requirements

Updated Terms shall be posted on the Platform with the revised “Last Updated” date. Continued use after publication constitutes acceptance to the extent permitted by applicable law.

The Platform is intended for users who are legally capable of entering into contracts under applicable Indian law.

If a minor accesses the Platform, such access and purchases must be made under the supervision and responsibility of a parent or lawful guardian.

Bigstore 360 does not knowingly seek to enter into transactions with persons who are legally prohibited from purchasing particular products.

Certain products may be subject to additional age, regulatory, licensing or statutory restrictions where applicable.

We make reasonable efforts to ensure that product descriptions, specifications, dimensions, materials, colours, photographs and other information displayed on the Platform are accurate.

• Product colours may vary depending on device or screen settings.
• Handmade products may have natural variations.
• Minor variations in colour, texture, pattern, finish, size or appearance may occur.
• Product photographs may contain styling or decorative elements not included with the product.
• Packaging may change from time to time.
• Measurements may have reasonable manufacturing or handcrafted tolerances.

Such variations shall not automatically constitute a defect where they are inherent to the nature of the product and consistent with the product description.

All prices displayed on the Platform are subject to change without prior notice, except where otherwise required by law.

The applicable price shall generally be the price displayed at the time of order placement, subject to correction of genuine pricing or technical errors and applicable law.

• Correct pricing errors
• Correct product information errors
• Update product availability
• Withdraw discontinued products
• Limit quantities where reasonably necessary
• Correct technical or listing errors

Product availability displayed on the Platform is subject to stock availability.

• Stock depletion
• Inventory errors
• Manufacturing or sourcing issues
• Supplier-related circumstances
• Quality-control rejection
• Technical errors
• Unforeseen circumstances

If a purchased product becomes unavailable after an order is placed, we may contact you regarding replacement, cancellation or refund, as applicable.

Certain Platform features may require an account.

• Provide accurate information
• Maintain confidentiality of login credentials
• Update inaccurate information
• Secure access to your account
• Inform us of suspected unauthorised access

You must not:

• Use another person's account without permission
• Create accounts using false identities
• Create multiple accounts for fraudulent benefits
• Share login credentials for unauthorised purposes
• Attempt to access another user's account

When you place an order through the Platform, you are making an offer to purchase the selected products.

An order may include:

• Product details
• Quantity
• Price
• Applicable taxes
• Delivery charges
• Payment information
• Shipping address
• Contact information
• Other transaction details

An order acknowledgement does not necessarily constitute final acceptance unless expressly stated by Bigstore 360.

Bigstore 360 may cancel an order where reasonably necessary, including:

• Product unavailability
• Incorrect product or price information
• Technical/system error
• Suspected fraudulent transaction
• Duplicate orders
• Invalid or incomplete customer information
• Unserviceable delivery address
• Payment failure
• Regulatory restrictions
• Unusual bulk purchasing or resale activity
• Other circumstances permitted under applicable law

Customers may request cancellation in accordance with the applicable Cancellation Policy.

Cancellation may not be possible after an order has been dispatched, delivered to the logistics provider, customised, personalised or otherwise processed to a stage where cancellation is not reasonably possible.

Payment methods may include:

• Credit cards
• Debit cards
• Net banking
• UPI
• Wallets
• Payment gateways
• Cash on Delivery, where available
• Other payment methods displayed on the Platform

Payment processing may be carried out through third-party payment service providers.

If a payment fails, is reversed, duplicated or remains pending, Bigstore 360 may verify the transaction with the relevant payment service provider.

If an amount has been successfully debited but the order is not confirmed, the amount shall be handled according to the applicable payment-provider process and refund procedures.

Cash on Delivery (“COD”) may be available only for selected products, locations and order values.

• Delivery location
• Order value
• Product category
• Previous delivery history
• Logistics restrictions
• Fraud-prevention measures
• Other operational considerations

Shipping and delivery are governed by our separate Shipping & Delivery Policy.

Delivery timelines displayed on the Platform are estimates unless expressly stated otherwise.

• Incorrect address or PIN code
• Customer unavailability
• Natural disasters
• Weather conditions
• Transportation disruptions
• Public holidays
• Strikes
• Government restrictions
• Logistics-provider delays
• Force majeure events

Returns, replacements, exchanges, cancellations and refunds are governed by our separate Return, Cancellation & Refund Policy.

• Product category
• Product condition
• Reason for return
• Applicable time period
• Whether the product has been used
• Whether the product is sealed
• Hygiene considerations
• Customisation or personalisation

These may include:

• Personal care products
• Skin care products
• Hair care products
• Soaps
• Herbal products
• Ayurvedic products
• Opened or used consumable products
• Customised or personalised products
• Products damaged due to customer handling

Many Bigstore 360 products may be handcrafted, artisan-made or traditionally manufactured.

Reasonable variations may occur in:

• Colour
• Shape
• Texture
• Pattern
• Finish
• Dimensions
• Weight
• Craftsmanship details

Imitation, artificial and fashion jewellery may contain materials and finishes requiring appropriate care.

Exposure to the following may affect certain finishes:

• Perfume
• Chemicals
• Moisture
• Sweat
• Cosmetics
• Water
• Extreme temperatures

Unless expressly stated otherwise, imitation/artificial jewellery should not be assumed to be made from precious metals or gemstones.

Certain products sold through Bigstore 360 may be described as Ayurvedic, herbal, natural or wellness products.

Customers should read labels, ingredients, warnings and usage instructions carefully.

Customers with allergies, medical conditions, pregnancy-related concerns or other health considerations should consult an appropriately qualified healthcare professional where appropriate.

Customers should carefully review:

• Ingredients
• Usage instructions
• Warnings
• Expiry/best-before information
• Storage instructions
• Allergy information

Individual results may vary. No guarantee of a particular cosmetic, beauty, skin or hair outcome is made unless expressly and lawfully stated.

Applicable taxes, duties and statutory charges shall be handled in accordance with applicable law.

For international shipments, customs duties, import taxes, clearance charges or destination-country charges may be payable by the customer unless otherwise expressly stated.

Where applicable, products and packaging shall carry or provide mandatory declarations required under applicable Legal Metrology, packaged-commodity and other product-specific laws.

Depending on the product, information may include:

• Manufacturer/packer/importer details
• Country of origin
• Net quantity
• MRP
• Consumer-care information
• Product identification
• Applicable warnings
• Other mandatory declarations

Platform intellectual property may include:

• Bigstore 360 name
• Logos and brand elements
• Product photography owned or licensed by us
• Graphics
• Website design
• Text and product descriptions
• Videos
• Icons
• Software
• Layouts and content

You may not reproduce, copy, modify, publish, distribute, sell, license or commercially exploit such content without prior written permission.

Customers may be permitted to submit:

• Reviews
• Ratings
• Photographs
• Videos
• Comments
• Feedback
• Suggestions
• Other content

Your submission must:

1. Be truthful to the best of your knowledge.
2. Not infringe third-party intellectual property rights.
3. Not contain unlawful, defamatory, abusive or obscene material.
4. Not contain malicious code.
5. Not impersonate another person.
6. Not contain unauthorised personal information of another person.

By submitting content, you grant Bigstore 360 a non-exclusive, royalty-free, worldwide licence to use, reproduce, display and publish the content for legitimate business, marketing, customer-service and Platform purposes, subject to applicable law.

You must not use the Platform to:

• Commit fraud
• Engage in unlawful activities
• Circumvent payment systems
• Use stolen payment instruments
• Create fake accounts
• Manipulate reviews or ratings
• Scrape or copy website content without permission
• Introduce viruses or malicious software
• Attempt unauthorised access
• Interfere with website operation
• Conduct automated attacks
• Reverse engineer restricted portions of the Platform
• Impersonate Bigstore 360 or another person
• Violate intellectual property rights
• Violate applicable consumer, cyber, taxation or other laws

Bigstore 360 may conduct reasonable verification and fraud-prevention checks.

We may cancel, hold or investigate transactions involving:

• Payment fraud
• Identity misuse
• Account abuse
• Coupon abuse
• Repeated fraudulent returns
• Chargeback abuse
• Unusual transaction patterns
• Other fraudulent conduct

Promotional offers may have additional terms, including:

• Minimum order value
• Maximum discount
• Product/category restrictions
• One-time-use limitations
• Validity period
• Payment-method restrictions
• Customer/account restrictions
• Non-combinability with other offers

Promotions may be withdrawn or modified subject to applicable law and the specific promotional terms.

The Platform may use:

• Payment gateways
• Banks
• Logistics and courier companies
• Technology providers
• Analytics providers
• Communication providers
• Marketing platforms
• Cloud service providers

Third-party services may be governed by their own terms and privacy policies.

The Platform may contain links to third-party websites. Such links may be provided for convenience.

Bigstore 360 does not necessarily endorse or control third-party websites and is not responsible for their independent content, privacy practices or terms.

Your use of the Platform may involve collection and processing of personal data.

Personal information shall be handled in accordance with our Privacy Policy and applicable data-protection laws.

Our Privacy Policy explains matters such as:

• Information collected
• Purpose of processing
• Cookies and similar technologies
• Sharing with service providers
• Security measures
• Retention
• Customer rights
• Grievance mechanisms
• Marketing communications

You may receive electronic communications relating to:

• Order confirmations
• Payment notifications
• Shipping updates
• Delivery notifications
• Return/refund updates
• Customer-service communications
• Important account or security notices

Marketing communications shall be handled in accordance with applicable law and consent/opt-out requirements.

We endeavour to maintain continuous availability of the Platform but do not guarantee uninterrupted or error-free operation.

• Maintenance
• Updates
• Server problems
• Cybersecurity incidents
• Internet/network failures
• Technical errors
• Third-party service failures
• Government restrictions
• Force majeure events

Although we implement reasonable security measures, no online system can be guaranteed to be completely secure.

Customers should:

• Use secure passwords
• Keep account credentials confidential
• Avoid sharing OTPs
• Avoid sharing payment PINs
• Verify payment requests
• Use official Bigstore 360 communication channels

To the maximum extent permitted by applicable law, the Platform and its non-mandatory informational content are provided on an “as available” basis.

We do not guarantee that:

• The Platform will always be uninterrupted.
• Every description will be completely error-free.
• Every photograph will exactly reproduce the physical product.
• Product availability will remain unchanged.
• Third-party services will operate without interruption.

To the maximum extent permitted by applicable law, Bigstore 360 shall not be liable for indirect, incidental, special or consequential losses arising from use of the Platform where such exclusion is legally permissible.

Nothing shall:

• Exclude liability that cannot legally be excluded.
• Restrict statutory consumer rights.
• Exclude remedies expressly provided under applicable consumer law.
• Exclude liability for matters that cannot lawfully be limited.

Bigstore 360 recognises applicable consumer rights under Indian law.

Consumers may have statutory remedies concerning:

• Defective goods
• Deficient services
• Unfair trade practices
• Misleading advertisements
• Product liability
• Spurious goods
• Incorrect product representation
• Other matters recognised under applicable law

Bigstore 360 shall maintain an appropriate grievance redressal mechanism in accordance with applicable requirements.

Customers should provide:

• Order number
• Registered mobile number/email
• Product name
• Date of purchase
• Description of the issue
• Photographs/videos where relevant
• Supporting documents, where applicable

Bigstore 360 may request reasonable information necessary to investigate a complaint.

Bigstore 360 shall not be responsible for delay or failure caused by events beyond reasonable control, including:

• Natural disasters
• Floods
• Earthquakes
• Fire
• Epidemics or pandemics
• War
• Civil unrest
• Terrorism
• Strikes
• Government restrictions
• Transportation disruption
• Internet or infrastructure failure
• Logistics disruption
• Supplier disruption
• Other force majeure circumstances

Where international sales are offered, additional terms may apply.

Additional charges may include:

• Customs duties
• Import taxes
• VAT/GST or equivalent
• Customs clearance fees
• Brokerage fees
• Other government charges

Customers are responsible for ensuring that products can legally be imported into their destination country.

Bigstore 360 may restrict sales or shipments where required by:

• Indian law
• Export regulations
• Import regulations
• Sanctions
• Customs requirements
• Product-specific restrictions
• Destination-country laws

Bigstore 360 may suspend or terminate access to an account or Platform feature where reasonably necessary due to:

• Fraud
• Abuse
• Illegal activity
• Security threats
• Repeated policy violations
• Misuse of promotions
• Payment abuse
• Unauthorised access
• Violation of these Terms

To the extent permitted by applicable law, you agree to indemnify and hold Bigstore 360, its officers, employees, representatives and service providers harmless from claims, losses or expenses arising from your:

• Unlawful use of the Platform
• Fraudulent conduct
• Violation of these Terms
• Infringement of third-party rights
• Misuse of another person's account
• Submission of unlawful content
• Violation of applicable law

If any provision of these Terms is found to be invalid, unlawful or unenforceable, that provision shall be modified or severed to the minimum extent necessary, while the remaining provisions continue to operate to the extent permitted by law.

Failure by Bigstore 360 to enforce any provision of these Terms shall not constitute a permanent waiver of that provision.

Any waiver must be interpreted consistently with applicable law.

These Terms, together with the policies and terms expressly incorporated into them, constitute the agreement governing your use of the Platform, subject to mandatory statutory rights and obligations.

These Terms shall be governed by the laws of India.

Subject to applicable consumer-protection laws and jurisdictional rules applicable to consumer disputes, disputes relating to the Platform shall be subject to the jurisdiction of competent courts/authorities in India.

Nothing in this clause is intended to deprive a consumer of any jurisdiction or statutory remedy available under applicable law.

Nothing contained in these Terms shall be interpreted as:

• Waiving statutory consumer rights
• Restricting a consumer's statutory remedies
• Preventing a consumer from approaching a competent Consumer Commission
• Excluding mandatory product liability obligations
• Permitting an unfair contract term prohibited by law

Customers are responsible for:

• Providing correct contact information
• Providing accurate delivery details
• Reviewing product descriptions
• Checking applicable product instructions
• Maintaining account security
• Accepting deliveries where reasonably possible
• Inspecting products after delivery
• Following product care and usage instructions
• Providing truthful information
• Using products only as intended
• Complying with applicable laws

Official notices may be communicated through:

• Website notices
• Registered email
• SMS
• In-app notifications
• Customer account notifications
• Other legally permissible electronic methods

Customers should ensure their contact information remains current.

For privacy-related matters, please refer to the Privacy Policy and designated privacy/data-contact information.

For formal grievance handling, contact the Grievance Officer specified above.

The following policies form an important part of the customer's understanding of the Platform:

1. Privacy Policy
2. Shipping & Delivery Policy
3. Return, Cancellation & Refund Policy
4. Disclaimer
5. Cookie Policy, where applicable
6. Any product-specific terms
7. Any promotional or campaign-specific terms

Certain products or services may be subject to additional terms because of their nature, including:

• Personal care products
• Ayurvedic/herbal products
• Jewellery
• Handcrafted products
• Customised products
• International shipments
• Promotional products

Where additional terms apply, they shall be displayed or communicated as appropriate.

By accessing the Bigstore 360 Platform or placing an order, you acknowledge that:

• You have read these Terms & Conditions.
• You understand the terms applicable to your transaction.
• You agree to comply with applicable laws.
• You have reviewed the relevant product information.
• You understand that certain products may have specific return, usage or care requirements.
• You agree to the applicable Privacy Policy, Shipping Policy and Return/Cancellation/Refund Policy.